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II:P:008

Computing Supported Products (Standards for Computer and Related Technology)

The University of North Carolina at Greensboro

  • (Approved by the Chancellor, August 1989)
  • (Revisions approved by the Chancellor: August 1997, June 1998, June 1999, June 2000, August 2001, May 2003, May 2007, May 2010)

Introduction

Determining standards for computer hardware, software, and related equipment is a responsibility of the Vice Chancellor for Information Technology Services.

Supported Products

Supported products are those that have been accepted for general use throughout the University for administrative and/or academic purposes. Information Technology Services (ITS) will provide installation, instruction/consultation and maintenance, and repair services for supported products. Whenever financially beneficial and feasible, site license arrangements will be negotiated for supported software products. The University or UNC System has negotiated volume discount pricing for many supported hardware and software products. Clients should purchase these products through these contracts to take advantage of savings opportunities.

It is strongly recommended that University departments not purchase products other than those on the "supported" list. Such products will NOT be supported by ITS other than to provide basic assistance with connecting such products to the UNCG network. UNCG network software may be inoperable on computing devices not included on the "supported" list. Clients wishing to make exception purchases should consult with ITS prior to making the purchase. ITS will not provide assistance in connecting non-supported products to the campus network if they are deemed incompatible with the UNCG network

Use of the University network is supported in accordance with the Information Security Policy and other relevant University policies. ITS has responsibility for maintaining the integrity of the University's computing network, and unsupported products will not be permitted to endanger the network's proper functioning. Users should be sure they have local support for non-supported products if they choose to purchase them.

Additions to Supported Products List

A review panel appointed by the Vice Chancellor for Information Technology Services will consider modifications and additions to the list of supported products. This panel includes representatives from campus committees including the Academic Technology Coordinating Committee (ATCC), Academic Computing Committee (ACC), Administrative Systems Committee (ASC), Research Advisory Council (RAC), and the Web Oversight Committee (WOC). When the list is modified, notification will be posted online under Information Technology Services. Products may be nominated for consideration by any faculty or staff member or student by calling 6-TECH and requesting that the product be reviewed for inclusion into the Supported Products List.

The following criteria will be used in considering additional products:

  1. value added beyond products currently listed, if the product is similar to one already on the list;
  2. potential for use of the product throughout the campus;
  3. training and other support available from the vendor;
  4. cost of purchase and maintenance and availability of site license/educational discounts;
  5. compatibility with the University's telecommunications and network environment; and
  6. ease of use as measured by training, consultation, familiarization requirements.

Related Information

The ITS web page shows the list of products that is supported by ITS at UNCG. Supported products are those for which ITS will provide installation, maintenance, repair services, and consultation/instruction. Although a product may be supported, this does not imply that the product has been site licensed for use by everyone at UNCG. The term "maintenance" indicates that ITS maintains a copy of the product and will attempt to keep copies of the product current and in proper working order. The term "consultation" indicates that ITS has access to appropriate reference resources, and consulting staff members are knowledgeable in the operation of the product. The term "instruction" indicates that workshops, instructional videos, or tutorial documentation are provided for the product.

Products for which ITS provides campus-wide site license are indicated on the ITS web page. These site licenses, at a minimum, permit University owned equipment attached to the University network to run the programs so indicated without other charges. To decide when to acquire a campus-wide site license, ITS makes a judgment based on numbers of copies of a program in use on campus and the costs of the site license versus the cost of individual or workstation licenses. A site license may require purchase of a license for all faculty and staff, rather than just those who use the software. Site licenses are acquired when significant cost savings may be possible even though not everyone will use that piece of software. In some cases, licenses are acquired for academic use only.

Network and/or ITS lab installation of software may be requested through the Software Installation Request Form. Unless otherwise noted, support for network/lab software other than that listed on the ITS web page is limited to configuring the software to run on UNCG's network and troubleshooting errors in the operation of the software. A list of Available Software with access locations and eligible user groups is available from the ITS Software @ UNCG website at http://its.uncg.edu/Software/. For current pricing or ordering information for software products, or information on product categories not included in the list on the ITS web page, contact ITS via 6-TECH (256-8324).

Links to Related University Policies

Information Security

Contact

Comments or questions? Email the Policy Administrator.